Welcome to ISLA

Register for the best
European Conference on Customer Service and Service Logistics !

Vienna, 15–16 May
Palais Hansen Kempinski

Service Leaders Summit 2018

Service Logistics Innovation Focus Day 2017
Updated Event Information
and Registration Form

Most recent
ISLA Academy

Krailling near Munich
September 7, 2017
Additive Manufacturing for After Sales Service

Service Logistics Innovation Focus Day 2017
Event Brochure

ISLA is an international network of professionals dedicated to Customer Service and Service Logistics. Our objective is to promote the exchange of knowlegde among aftermarket service, customer support and spare parts logistics executives. We believe that even experienced managers can learn from one another how to achieve excellence, innovate services, obtain operational efficiencies and improve quality. Therefore, we organize meetings and conferences where service and logistics professionals find the perfect opportunity for learning, sharing and networking.

ISLA is not commercially driven and supported by the industry itself. Our membership base is made up of companies from Europe, Israel, and the USA. The majority of them are globally operative OEMs running spare-parts and service-intensive businesses. They are active in industries such as Agricultural and Construction Equipment, Automotive, Consumer Goods, Hightech, ICT, Machinery, Medical Devices and Power Generation. If you wish to stay informed of our activities by e-mail, please contact us.

Service & Logistics SummitWith the Service Leaders Summit 2018, ISLA will hold its 10th European Conference on Aftersales Service and Spare Parts Logistics. It took place in Vienna on May 15 & 16, 2018. With digitalization as a catalyst for optimized processes, innovative services and new business models, notably for manufacturers of industrial goods, the conference motto is Meeting the expectations of B2B customers in the digital era. The agenda will include over 15 presentations from industry-leading OEMs, such as Ali Group, BOBST, Bühler, Crown, GF Machining Solutions, Heidelberg, KSB, Kulzer, Manitowoc, Normet, Philips, and Tomra. Many more have been invited to join the list of speakers and will confirm their attendance within the coming weeks.

For details, please downloiad the latest Event Information. Programs of ISLA’s conferences in recent months and years are available here.

  Latest Focus Day

Erlangen (Germany)
Siemens Healthineers
October 12, 2017
Service Logistics Innovation

Service Logistics Innovation Focus Day 2017
Event Brochure

Activities in the US

Hoffman Estates (IL)
June 20, 2017
North American
Service & Parts
Focus Day

North American Service & Parts Focus Day 2017
Event Brochure

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