Welcome to ISLA

Register for the best
European Conference on Customer Service and Service Logistics !

Vienna, 15–16 May
Palais Hansen Kempinski

Service Leaders Summit 2018

Service Leaders Summit 2018
Event Pogram and Registration Form

Presenting companies

Presenting Companies 2018

ISLA is an international network of professionals dedicated to Customer Service and Service Logistics. Our objective is to promote the exchange of knowlegde among aftermarket service, customer support and spare parts logistics executives. We believe that even experienced managers can learn from one another how to achieve excellence, innovate services, obtain operational efficiencies and improve quality. Therefore, we organize meetings and conferences where service and logistics professionals find the perfect opportunity for learning, sharing and networking.

ISLA is not commercially driven and supported by the industry itself. Our membership base is made up of companies from Europe, Israel, and the USA. The majority of them are globally operative OEMs running spare-parts and service-intensive businesses. They are active in industries such as Agricultural and Construction Equipment, Automotive, Consumer Goods, Hightech, ICT, Machinery, Medical Devices and Power Generation. If you wish to stay informed of our activities by e-mail, please contact us.

Service & Logistics SummitWith the Service Leaders Summit 2018, ISLA will hold its 10th European Conference on Aftersales Service and Spare Parts Logistics. It took place in Vienna on May 15 & 16, 2018. With digitalization as a catalyst for optimized processes, innovative services and new business models, notably for manufacturers of industrial goods, the conference motto is Meeting the expectations of B2B customers in the digital era. We expect more than 100 participants, but places are still available. In addtion to the 18 presenting companies (see left), we received regsitrations from ABB, Air France Industries KLM E&M, Airbus, Barkawi, Bystronic, Carl Zeiss, CLAAS, DMG MORI, Electrolux, GEA Group, Gerhard Schubert, Giesecke & Devrient, Haver & Boecker, Hitachi, Jungheinrich, Kärcher, Koenig & Bauer, Kverneland Group, Liebherr, Manitou, Meyer Burger, Oerlikon, Orbotech, Pöttinger, RATIONAL, Syncron, Vanderlande, Worten, and others. More registrations come in daily. For details on the agena, the speakers and the covered topics, please downloiad the Conference Brochure including the full program and schedule. Programs of ISLA’s conferences in recent months and years are available here.

  Register for the next European Focus Day

Trieste (Italy)
Wärtsilä Italia
June 14, 2018
Industrial 3D Printing
of Metal Spare Parts

Metal 3D Printing Focus Day 2018
Event Announcement
and Registration Form

Next event
in the USA

West Bend (WI)
Manitou Group
June 27, 2018
North American
Service & Parts
Focus Day

North American Service & Parts Focus Day 2018
More information
coming soon

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