Welcome to ISLA

Register for our
events in 2019!

Rotterdam, 15–16 May
Mainport Hotel

Service Leaders
Summit 2019

11th European Conference on Customer Service and Service Logistics:
Paving the way for the
digital transformatuion

Service Leaders Summit 2019
Updated Event Information incl. list of confirmed presentations and Registration Form

Paris Charles-de-Gaulle Airport (CDG), 19 March
Digital Transformation
in Service Logistics

Focus Day hosted

Focus Day Paris 2019
Event Brochure

ISLA is an international network of professionals dedicated to Customer Service and Service Logistics. As Your Service Leaders Network, we promote the exchange of knowlegde among aftermarket service, customer support and spare parts logistics executives. We believe that even experienced managers can learn from one another how to achieve excellence, innovate services, obtain operational efficiencies and improve quality. Therefore, ISLA organizes meetings and conferences where service and logistics professionals find the perfect opportunity for learning, sharing and networking.

ISLA is not commercially driven and supported by the industry itself. Our membership base is made up of companies from Europe, Israel, Japan and North America. The majority of them are globally operative OEMs running spare-parts and service-intensive businesses. They are active in industries such as Agricultural and Construction Equipment, Automotive, Aviation, Consumer Goods, Hightech, Machinery, Medical Devices and Power Generation. If you wish to stay informed of our activities by e-mail, please contact us.

With the Service Leaders Summit, ISLA has established the leading European Conference on Aftersales Service and Spare Parts Logistics. Its 11th edition will take place in Rotterdam on May 15–16, 2019. Manufacturers from across industries have put digitalization on the top of their agenda. They launched initiatives and projects to leverage digitalization for maximum customer satisfaction, increased profitability, and future competitiveness. But the journey has just begun. Thus, the conference motto 2019 is Paving the way for the digital transformation. Like in recent years, we expect more than 100 senior managers to attend this unique forum for networking and a fruitful exchange of ideas and experiences.

To learn more about ISLA’s conferences and meetings, check out the programs of previous events and watch the videos taken at our Service Leaders Summits in Vienna and Hamburg.

ISLA on Vimeo


This was ISLA’s highlight in 2018

Vienna, 15–16 May
Palais Hansen Kempinski

Service Leaders Summit 2018

Service Leaders Summit 2018
Event Pogram

Presenting companies

Presenting Companies 2018


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