Latest ISLA event
October 12, 2017
Service Logistics Innovation
Krailling near Munich
September 7, 2017
Additive Manufacturing for After Sales Service
ISLA, the International Service Logistics
Association is a network of professionals dedicated to Customer Service and Service Logistics.
It is not commercially driven and supported by the industry itself. Our membership base is made up of companies from Europe, Israel, and the USA. The majority of them are globally operative OEMs running spare-parts and service-intensive businesses. They are active in industries such as Agricultural and Construction Equipment, Automotive, Consumer Goods, Hightech,
ICT, Machinery, Medical Devices and Power Generation.
ISLA’s objective is to promote the exchange of knowlegde among aftermarket service, customer support and spare parts logistics executives. We believe that even experienced managers can learn from one another how to achieve excellence, innovate services, obtain operational efficiencies and improve quality. Therefore, we organize meetings and conferences where service and logistics professionals find the perfect opportunity for learning, sharing and networking. If you wish to stay informed of our activities by e-mail, please contact us.
With the Service & Logistics Summit 2017, ISLA’s held its 9th European Conference on Aftersales Service and Spare Parts Logistics. It took place in Hamburg on May 16 & 17, 2017. In the light of advancing digitalization in all areas of life and business, this year’s conference motto was Making customer service even better in an always connected world. The agenda included nearly 20 presentations, among others from Air France KLM, BOBST, DMG MORI, GEA Group, JLG, Jungheinrich, Kverneland Group, Lely, Manitou, MAN Truck & Bus, Nordex, RATIONAL, Satair Group, Syncron, Wärtsilä, and ZEISS.
For details, please downloiad the Event Brochure.
highlight in 2017!
Sofitel Alter Wall Hamburg
May 16-17, 2017
Service & Logistics
Program of ISLA’s
9th European Conference
on Aftersales Service and Spare Parts Logistic
Activities in the US
Hoffman Estates (IL)
DMG MORI USA
June 20, 2017
Service & Parts