European Conference on Customer Service and Service Logistics
Vienna, 15–16 May
Palais Hansen Kempinski
Service Leaders Summit 2018
ISLA is an international network of professionals dedicated to Customer Service and Service Logistics.
Our objective is to promote the exchange of knowlegde among aftermarket service, customer support and spare parts logistics executives. We believe that even experienced managers can learn from one another how to achieve excellence, innovate services, obtain operational efficiencies and improve quality. Therefore, we organize meetings and conferences where service and logistics professionals find the perfect opportunity for learning, sharing and networking.
ISLA is not commercially driven and supported by the industry itself. Our membership base is made up of companies from Europe, Israel, and the USA. The majority of them are globally operative OEMs running spare-parts and service-intensive businesses. They are active in industries such as Agricultural and Construction Equipment, Automotive, Consumer Goods, Hightech,
ICT, Machinery, Medical Devices and Power Generation.
If you wish to stay informed of our activities by e-mail, please contact us.
With the Service Leaders Summit 2018, ISLA held its 10th European Conference on Aftersales Service and Spare Parts Logistics. It took place in Vienna on May 15 – 16, 2018. With digitalization as a catalyst for optimized processes, innovative services and new business models, notably for manufacturers of industrial goods, the conference motto was Meeting the expectations of B2B customers in the digital era. Some 100 participants attended the event. In addtion to the 18 presenting companies (see left), we received regsitrations from Air France Industries KLM E&M, Barkawi, Bystronic, Carl Zeiss, CLAAS, DMG MORI, Dover Corporation, Electrolux, GEA Group, Gerhard Schubert, Giesecke & Devrient, Haver & Boecker, Hitachi, Jungheinrich, Kärcher, Koenig & Bauer, Kverneland Group, Liebherr, Manitou, Meyer Burger, Oerlikon, Orbotech, Pöttinger, PTC, RATIONAL, Siemens Healthineers, Syncron, Vanderlande, Worten, and others.
For details on the agenda, the speakers and the covered topics, please downloiad the Conference Brochure including the full program and schedule.
Programs of ISLA’s conferences in recent months and years are available here.
ISLA’s most recent
in the USA
West Bend (WI)
June 27, 2018
Service & Parts
Hosted by Manitou Americas and sponsored by Syncron
June 14, 2018
Industrial 3D Printing
of Metal Spare Parts