Welcome to ISLA

This was ISLA’s
high light this year!

Rotterdam, 15–16 May
Mainport Hotel

Service Leaders
Summit 2019

11th European Conference on Customer Service and Service Logistics:
Paving the way for the
digital transformatuion

Service Leaders Summit 2019 Event Brochure including Conference Program

Presenting Companies

ISLA is an international network of professionals dedicated to Customer Service, After Sales Management, and Service Logistics. As Your Service Leaders Network, we promote the exchange of knowlegde among aftermarket service, customer support and spare parts logistics executives. We believe that even experienced managers can learn from one another how to achieve excellence, innovate services, obtain operational efficiencies and improve quality. Therefore, ISLA organizes meetings and conferences where service and logistics professionals find the perfect opportunity for learning, sharing and networking.

ISLA is not commercially driven and supported by the industry itself. Our membership base is made up of companies from Europe, Israel, Japan and North America. The majority of them are globally operative OEMs running spare-parts and service-intensive businesses. They are active in industries such as Agricultural and Construction Equipment, Automotive, Aviation, Consumer Goods, Hightech, Machinery, Medical Devices and Power Generation. If you wish to stay informed of our activities by e-mail, please contact us.

With the Service Leaders Summit 2019, ISLA held its 11th European Conference on Aftersales Service and Service Logistics. It took place in Rotterdam on May 15–16, 2019. As manufacturers from across industries have put digitalization on the top of their agenda, the motto this year was: Paving the way for the digital transformation. More than 80 senior managers came together at this unique forum for networking and a fruitful exchange of ideas and experiences. In addition to the presenting companies from ASML to Vanderlande (see left), many others joined the conference, including ABB, Accuray, AGCO, Airbus Helicopters, Air France Industries KLM E&M, ATS Automation, CLAAS, Crown, DAF Trucks, Gerhard Schubert, Giesecke+Devrient, Gorenje, Heidelberg, Hitachi, Jungheinrich, Katoen Natie, KSB, Kverneland Group, Liebherr, MAN Energy Solutions, Manitou, Manitowoc, Philips, RATIONAL, Siemens Healthineers, and others.

To learn more about ISLA’s conferences and meetings, check out the programs of previous events and watch the videos taken at our Service Leaders Summits in Vienna and Hamburg.

ISLA on Vimeo


Focus Days hosted
by our members

Paris (CDG Airport)
March 19,2019


Focus Day Paris 2019
Event Brochure

West Bend (WI)
June 20, 2018

Manitou Group Americas

Focus Day Wisconsin 2018
Event Brochure

June 14, 2018
at Wärtilä Italia

Focus Day Trieste 2018
Event Brochure


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